InspirED FAQ

 

Q.    What is Continuing Education InspirED?

A.    InspirED is a media streaming service providing exclusive content from BYU Education Week, BYU Women’s Conference, Adult Religion Classes, BYU Life After Loss Conference, and other events after they occur. Available at a low subscription cost, InspirED can be viewed on a computer and through apps on portable devices and TVs. This expanding library contains select lectures and presentations from past events (with closed captioning), and more presentations will be added each month. 

 

Q.    Which videos are included, and how many more are coming?

A.    The InspirED library includes 200+ videos, and more are being processed. It takes a while to go through copyright checks and create closed captions. We are also adding hundreds of audio recordings from the 2023 Education Week. New Adult Religion Classes are released on Wednesdays. We are also excited about the new content we are planning.


Q.    Will you offer sessions from all of BYU Education Week, BYU Women’s Conference, and other conferences?

A.    Due to copyright limitations and other production challenges, we cannot offer every presentation from every conference. Moving forward, we remain committed to providing as much valuable content as possible.

How do I sign up for an InspirED account?

1.     If you’d like to subscribe to Continuing Education InspirED, you’ll need to sign up on the website using a browser. Subscriptions cannot be started using the apps.

2.     Go to the Pricing page and select a subscription option (monthly, annual, or individual series).

3.     On the Create an account page, fill out the form to create an account. Click Continue.

4.     Add your payment method and click Continue. A confirmation page will appear, followed by immediate access to the library. Enjoy!

 

Why am I not able to set up an account?

If you signed up for the online-only 2020 Education Week, you may already have an account in this InspirED portal. To access your account, you’ll need to use your existing username and password (or reset your password). If you have never signed up and are not able to open your account by following the steps above, please contact our friendly Customer Support team:

dcesupport@byu.edu
Customer Support: 801-422-0877
Registration Helpline: 801-422-8925

Business Hours:
Monday–Friday (except holidays)
8:00 a.m.–5:00 p.m. Mountain Time



How do I install the Continuing Education InspirED app?

Here are brief instructions on how to install the "Continuing Education InspirED" app on Apple iOS, Android, and Roku apps:


Apple iOS

  •  Open the App Store: Unlock your iOS device and locate the "App Store" icon on your home screen.

  • Search for the App: Tap on the magnifying glass icon at the bottom of the screen to open the search function. Type "Continuing Education InspirED" into the search bar.

  • Select the App: Once the app appears in the search results, tap on it to view more details.

  • Download and Install: Tap the "Download" or "Get" button to download and install the app for the first time. (If you see “Open,” you already have the app.) You may be prompted to enter your Apple ID password or use Touch ID/Face ID for authentication.

  • Wait for Installation: Once the download is complete, the app will automatically install on your iOS device.

  • Access the App: Locate the app icon on your home screen and tap on it to open the Continuing Education InspirED app. See “How do I sign in?” for further details.

Android

  1. Open Google Play Store: Unlock your Android device and find the "Google Play Store" app in your app drawer or on your home screen.

  2. Search for the App: Tap on the search bar at the top, enter "Continuing Education InspirED," and press the magnifying glass icon.

  3. Select the App: When the app appears in the search results, tap on it to go to the app's page.

  4. Install the App: Tap the "Install" button to download and install the app on your Android device.

  5. Wait for Installation: The installation process will begin, and you can monitor its progress on the screen.

  6. Open the App: Once installed, tap the "Open" button or locate the app icon on your home screen to launch "Continuing Education InspirED." 

Roku

  1. Access Roku Channel Store: Ensure your Roku device is connected to the internet and powered on. Navigate to the Roku home screen and select "Streaming Store" on the left sidebar.

  2. Search for the App: In the Streaming Store, use the search function and type "Continuing Education InspirED."

  3. Add the Channel: Once the app appears in the search results, select it, and choose the "Add Channel" option. A PIN may be required to add the channel.

  4. Confirm Installation: A confirmation screen will appear. Select "Yes, add channel" to initiate the installation process. Roku will download and install the app automatically. You'll see a notification when the process is complete. Depending on the device, you may have to wait a few minutes for the installation to complete.

  5. Access the App: After installation, you can open directly from the installation screen or find the "Continuing Education InspirED" channel on your Roku home screen.

  6. Sign in using your username and password. If  you do not have a subscription, you can subscribe at https://inspired.byu.edu/pages/pricing.

Follow these steps according to your device, and you'll have the "Continuing Education InspirED" app installed and ready to use.

 

Q.      Why is there a cost associated with this service?

A.       While we wish we could offer InspirED at no cost, that is not possible. We strive with all our programs to keep costs to a minimum. Working behind the scenes are many employees involved in media production, copyright, editing, captioning, computer operations, and coordination to make InspirED available. Our goal is to cover our costs, allowing us to continue providing this inspiring educational content worldwide.


Q.    How do I change my registration?

A.    You can change your registration by logging into your account on inspired.byu.edu, then clicking on your profile in the upper right corner of the web page. Then click on the Purchases button, where you can change your subscription.


Q.   How do I cancel? Can I get a refund?

A.    To cancel your subscription, log into your account on inspired.byu.edu, then click on your profile in the upper right corner of the web page. Click on the Purchases button. You can cancel your membership there. Like other subscription services, paid accounts will remain active until the end of the subscription period. There are no partial or full refunds. If you decide to cancel, you will still have access to InspirED until the end date without any risk of further charges.